Terms of Service

You must have reached the legal age of majority in your jurisdiction to enter into this agreement and use the service. When registering on behalf of a company, the registrant must have the appropriate legal authorization.

• 🪪Accuracy of information:You agree to provide truthful, accurate, and complete contact information during registration. If false identities or proxy bulk registration are detected, KVMNODE reserves the right to immediately terminate the account without refund.
• 🔐Account security:You are fully responsible for all activities under your account, including any losses resulting from compromised passwords or API keys. KVMNODE bears no liability for damages caused by loss or theft of such credentials.
• 👤Single account principle:Each natural person or legal entity may hold only one account. KVMNODE reserves the right to merge or immediately cancel multiple accounts held by the same entity. Such action constitutes a material breach, and fees already paid will not be refunded.
• ✏️Right to amend terms:KVMNODE reserves the right to unilaterally modify these terms at any time. Revised versions take effect immediately upon publication on the platform. Continued use of any service constitutes unconditional acceptance of all revised terms without individual notification.

Our billing system operates on the principle of transparent prepayment. All prices are in US dollars (USD).

• 🪙Full prepayment:All service fees must be paid in full at the time of ordering, at the price shown on the page at order confirmation. KVMNODE reserves the right to adjust pricing at any time; new prices apply to all new orders immediately.
• 🔄Weekly/monthly/quarterly auto-renewal:Subscription plans are automatically charged and renewed at the end of each billing cycle. To cancel, you must do so at least 24 Hours in advance via the console; otherwise the system will automatically attempt to charge. Successfully renewed payments are non-refundable.
• 📅Daily one-time purchase:Daily billing instances are a one-time prepaid service. Upon expiry, the system automatically disconnects and reclaims the device into the resource pool. Auto-renewal does not apply.

⚠️ Overdue balance exceeding 7 calendar days will trigger automatic instance reclamation and deep disk wipe. Any data loss resulting from this is your sole responsibility; KVMNODE bears no liability for compensation.

We commit to enterprise-grade infrastructure availability, subject to the following clearly defined limitations:

• 📶Network and power SLA:KVMNODE commits to 99.9% network connectivity and power supply uptime per billing cycle, excluding scheduled maintenance windows.
• ❌Exclusions from SLA:User-caused actions (including accidental OS deletion or misconfiguration), scheduled maintenance (with 24-hour advance notice), force majeure events (earthquakes, typhoons, war, submarine cable cuts), bans due to policy violations, and third-party carrier network failures are all excluded from SLA calculations.
• 🎁Compensation mechanism:SLA breaches must be reported via ticket within 14 calendar days of the incident; late submissions will not be accepted. Compensation is issued as service credit only, capped at the actual subscription amount of the affected instance for that month — not redeemable for cash.

We uphold the boundaries of an infrastructure provider — your code and data always belong to you:

• 💻User data ownership:All intellectual property rights over the code you deploy, data you store, and business logic you run on your leased instance belong to you. KVMNODE makes no claim and does not access or analyze the content in any way.
• ⚠️Data backup responsibility:KVMNODE does not provide any default cloud snapshots or file-level backups. Off-site backup of critical business data is your sole responsibility. After an instance expires or an account is terminated, disk data will be permanently destroyed after the 24-hour grace period — this is irreversible.
• 🏢KVMNODE platform intellectual property:The KVMNODE console, API, brand identifiers, and all independently developed content are the exclusive property of KVMNODE. Reproducing, decompiling, reverse engineering, or scraping them in any form is prohibited.

To maintain the health and stability of the entire data center ecosystem, KVMNODE reserves all of the following rights and may exercise them without incurring any liability for compensation:

• 🚫For AUP violations, KVMNODE reserves the right toimmediately and without prior notice suspend or permanently terminate service, and to cooperate with law enforcement investigations as necessary.
• ⏰Overdue balance exceeding 7 calendar days will trigger automatic instance reclamation and deep disk wipe. All resulting data loss is the sole responsibility of the user.
• 🗑️KVMNODE reserves the right tounilaterally terminate an account for any reason at any time. In such cases, all fees paid are forfeited. Account termination does not affect the continued validity of provisions such as liability limitations and arbitration clauses.
• 📤After account termination, you have 30 days to submit a ticket requesting export of billing records. After this period, the system will perform an irreversible deletion of account data.

• 📦Provided "as is":The service is provided "as is" and "as available" without any express or implied warranties, including merchantability, fitness for a particular purpose, or uninterrupted operation.
• 🛡️Exclusion of indirect damages:KVMNODE is not liable for any indirect losses, loss of profits, data loss, business interruption, or consequential damages, regardless of whether the possibility of such losses was communicated in advance.
• 📊Maximum liability cap:The total cumulative liability of KVMNODE is capped at the service fees actually paid by you in the calendar month immediately preceding the claim —this is the sole limit and may not be exceeded.
• 🤝User indemnification obligation:You agree to fully indemnify and hold harmless KVMNODE and its affiliates from any third-party claims arising from your use of the service, your breach of these Terms, or your instance being used for prohibited activities.

The interpretation, validity, and dispute resolution of these Terms are governed bythe laws of Singapore, without regard to its conflict of laws rules.

• 💬Mandatory pre-arbitration negotiation:Before initiating any formal arbitration, you must first send a written dispute notice to [email protected]. Both parties must engage in good-faith negotiations within 60 calendar days of receipt of the notice.
• ⚒️Mandatory arbitration:Disputes not resolved through negotiation shall be submitted to theSingapore International Arbitration Centre (SIAC) for arbitration under its rules. The seat of arbitration is Singapore, the language is English, and the award is final and binding on both parties with no right of appeal.
• 🙅Class action waiver:You expressly and irrevocably waive the right to bring claims as a class action or representative proceeding. You may only bring individual arbitration claims on your own behalf.
• 🧩Severability:If any provision of these Terms is found to be invalid, the remaining provisions continue in full force and effect.