Help Center DOCS

Real hardware in the cloud, not a VM. KVMNODE gives you exclusive access to real physical hardware in the cloud — fundamentally different from VMs or containers that share resources.

Every device is delivered with full permissions, including complete root access and low-level hardware access. CPU, memory, and disk I/O are all truly dedicated — never shared with other users. You can freely install any OS and software, and run any workload.

We use afully automated provisioning workflow. After a successful payment, system initialization typically completes within 3–10 minutes, and SSH connection details are sent by email.

The console Instances page also updates in real time. If you have not received the email within 15 minutes, check your spam folder or contact support via ticket.

No overselling. CPU and memory resources are strictly allocated per the purchased plan, guaranteed as dedicated.

Disk I/O also has QoS protection. High-performance NVMe SSD with dedicated I/O quotas ensures stable service performance unaffected by neighboring instances.

Yes. Since you have full control of the device, you can reinstall the OS at any time. We support major Linux distributions including Ubuntu, Debian, and CentOS Stream, and you can also mount a custom image for installation.

If you need help with a specific minor version or encounter issues, submit a ticket and our engineers will typically respond within 1–2 hours.

Yes. Your device is delivered withfull root access. You are free to install software, configure firewalls, and load kernel modules.

Docker, K8s, Nginx, MySQL, Python, Node.js, and other development and ops tools can all be installed quickly via the package manager. We do not restrict your workload type, as long as you comply with the Terms of Service (no illegal activity or malicious attacks).

Fully dedicated. Each VPS is allocated 1Gbps dedicated uplink bandwidth with unmetered traffic (within the fair use policy).

Each VPS also comes with a dedicated public IPv4 address — no port restrictions or spam blacklist risks from shared IPs. Ideal for directly exposing web services or building a private API.

KVMNODE operates its own nodes at core hubs across Asia-Pacific and North America, covering 6 regions:

• 🇸🇬
  Singapore
  ~40ms
• 🇯🇵
  Japan — Tokyo
  ~35ms
• 🇰🇷
  South Korea — Seoul
  ~45ms
• 🇭🇰
  Hong Kong, China
  ~8ms
• 🇺🇸
  US West (Silicon Valley)
  ~120ms
• 🇺🇸
  US East (Virginia)
  ~150ms

Latency figures above are reference values measured from major cities in mainland China. Actual latency varies by network environment.

Our data center infrastructure providesbaseline DDoS protection against common volumetric attacks. All inbound traffic is filtered at the network layer before reaching your VPS.

If your business requires enterprise-grade DDoS protection (scrubbing centers, high-protection IPs, etc.), we recommend layering Cloudflare or another CDN service on top — fully compatible with the KVMNODE VPS.

After your VPS is provisioned, you will receive the IP address and initial SSH password in both the console and by email. Connect using any terminal tool:

On first connection, enter yes to confirm the host fingerprint, then paste the initial password. It is strongly recommended to configure SSH public key authentication and disable password login after the first login:

The console provides a browser-based Web VNC — no client installation required. Click "Open VNC" in the Instance Details section to access the graphical interface directly.

You can also connect using a native VNC client (e.g., RealVNC Viewer, TightVNC). The address and port are available on the Instance Details page in the console.

There are two ways to manage the power state of your VPS:

1. In-system command (recommended): After logging in via SSH, run:
   reboot # Restart

   shutdown -h now # Shutdown
2. Console operation: Log in to the KVMNODE console → Instance Details → click [Restart] or [Force Shutdown]. This is a hard reset — prefer in-system commands when possible.

After logging in via SSH, you can freely change the password and port configuration:

There are two ways to view the full configuration specs:

1. Console: Log in to the KVMNODE console → Instance Details. The dashboard page shows a summary of CPU, memory, storage, IP, and other specs.
2. Command line: Run the following commands via SSH:

After logging in to the console, select "Billing" from the left navigation to view all transaction history and order details.

The instance list prominently displays the "Next Expiry Date". Weekly/monthly/quarterly subscriptions auto-generate a renewal invoice before expiry. To cancel, click [Do Not Renew] before the expiry date.

We offer the following refund policy:

• 24-hour no-questions-asked refund: If provisioning fails or the instance is unreachable due to our fault within 24 hours of activation, a full refund is available.
• Pro-rated refund: For voluntary cancellation during a subscription, a refund is issued proportional to the remaining days (minus days used and a 5% processing fee).
• Non-refundable: Daily billing orders are non-refundable after payment.

All refund requests must be submitted via the ticket system. Include "Refund Request - Order #" in the ticket title.

The following payment methods are currently supported. Available options are loaded in real time on the order page:

• Credit card: Visa and Mastercard supported (processed via Stripe).
• Cryptocurrency: Bitcoin, USDT, and other major cryptocurrencies supported.

We offer 24/7 ticket support with a guaranteed 24-hour first response.

Log in to the console → "Tickets" → "New Ticket" and select the appropriate category (Technical Issue / Billing / Sales Inquiry).

You can also email us directly at:[email protected]